Lais Junqueira

The global health crisis, triggered by COVID-19, accelerated healthcare disruption. It emphasized the role of evidence-based clinical knowledge and digital technology as enablers of continuous quality improvement and patient safety. Knowledge-driven digital technology can be a great ally for healthcare leaders to design sustainable choice architectures that nudge healthcare stakeholders into safer decisions. Nudges fundamentally guide users while respecting their freedom of choice, increasing sustainability of safety within the six pillars of the Quality and Patient Safety Journey 2.0.
As systems progress and evolve, healthcare leaders must embrace their roles as choice architects, clinical stakeholders, identifiers, and reporters of system vulnerabilities. As clinical heroism shifts to safe systems, we all must become active system stakeholders to promote change and improve the quality of care and patient safety.

Laís Junqueira is the Quality, Patient Safety and Innovation Manager at Elsevier. In this role, Laís provides strategic counsel to organizations on how evidence-based information and technology can improve patient safety and clinical outcomes and how Elsevier solutions can empower healthcare professionals on their path to deliver high quality and safer care through innovative solutions. Lais currently holds a position as member of the Scientific Council of the Brazilian Society of Quality of Care and Patient Safety; Co-chair of the thematic working group for Equity and Diversity of SOBRASP, Honorary Member of the Patient Safety Foundation in Chile, holds a Certified Six Sigma Green Belt and is an associate member of the International Association of Innovation Professionals.